What Our Customers Say About Us

“I recommend the brokerage. Depending on your goals – if you want to learn shopping, cooking, get a job, just general independent living – most people, if they can, want to live independently. Brokerage services offer that. I like how the Personal Agent keeps in contact with me but not in an overly aggressive way. They check in, let me know they’re there. If I need assistance I know I can get it. I appreciate that. It’s all about independent living. Any kind of goals you have, as a brokerage customer the structure is there to help you with that process.  You can be in control of your life and learning skills. They do a really good job with this.” – Brokerage Customer

“I am somebody now. I have a badge with my own name on it at the place that I volunteer and I am happy about it. I know that I got this because my PA helped me to get Discovery and the job developer is working hard to find me a job.” – Brokerage Customer

“I think [my brokerage does] a great job serving people with disabilities and with services… [My Personal Agent] is awesome. She understands a lot of things, how the system works and everything.” – Brokerage Customer

“The brokerage Personal Agents work really hard. They don’t treat me like a machine. I thought I would be doing life by myself, but I need help. The Personal Agents, they’ve helped me. I’ve had this job for 6 years now, and that’s really something. I feel important.” – Brokerage Customer

“[The brokerage] is highly efficient. Everything behind the scenes works. The relationship between the brokerage and the providers seems to work really well. I have never had to be involved in a billing issue. [My son] has never been turned away because papers weren’t signed. The relationship between the brokerage and the providers has been very strong.” – Parent of a Brokerage Customer

“When [my nephew] first started…[in brokerage services] he would not interact with the other clients… but now, he loves, or interacts with, all of the people in the program and talks about who they are… he loves it.” – Family Member/Provider

“In that first visit [at the brokerage] I saw a community. Parents were obviously in supported, long-term relationships with [the brokerage] and each other. They were active in lobbying Salem legislators to obtain and protect needed services for their family members with disabilities.” – Family Member/Provider

“The brokerage has given us a one-on-one case management experience in a network of other agencies and activities. It feels like a family.” – Family Member